I would thoroughly recommend that anyone looking for a software solution speak to Durell. The data collection forms are intuitive and easy to use for even the most technically inept. The accounts package allows you to see what you need at a glance and the reports package is really flexible. Having said all that, one of the best parts of Durell is the Tech Support team. Unlike other companies that I have dealt with, they are always happy to help, they do not speak technobabble and always follow up to check that they have solved the problem.
We have been using Durell Software for many years and throughout we have been very happy not only with the software but especially with the support we have and continue to receive even during the current situation. We have recently moved fully on line with all quotations, the application process, premium collection and the issue of documents available through their CFS system. Durell are now helping us by adapting part of the CFS system to work through our App. Their commitment to proving 100% support for their client's ideas is excellent.
By far and away the best Software company I have dealt with to date. Always there when you need them, often outside office hours! They really care about understanding your business and getting it right. Probably the most refreshing point is that they talk English and not 'tech talk' which makes the whole process that much easier. Would highly recommend.
Durell have provided us with a highly cost-effective and rapid route to market to offer best-in-class customer journeys and products tailored to our customer base. We’ve been continually impressed at all stages of the product development lifecycle, as well as Durell being highly supportive of our day to day operations. They’ve been exceptionally flexible with regard to changes to all aspects of each product's configuration, and have provided strong support levels (evenings/weekends/etc) throughout. Working with Durell has felt like a true partnership - and we look forward to building on this relationship over the coming years.
Effective Flexible Complete
Durell Software is an established provider of Client Relationship Management (CRM) software to the General Insurance and Financial Services industries. Our aim is simple – to provide a software solution which is comprehensive and flexible without a high price tag.
Our main product is a back-office administration system for Financial Intermediaries and General Insurance Brokers. It is used by major IFAs, dedicated Commercial Insurance Brokers, brokers specialising in Personal Lines and other diverse businesses that use the system as a pure CRM.
Durell Software is a hard-working, dedicated team of technical specialists and we pride ourselves on our customer service. When you sign up you will have exclusive support from our Client Care team until you are comfortable using the system. In-depth training is available at any point, either onsite, online or in our offices.
We understand the challenge of taking on new software and will help you integrate Durell with your business.
Provision and management of bespoke software solutions from our offices in Taunton and Bournemouth.