Privacy Policy

Privacy Policy

In order to provide our services we collect, store and use personal information about individuals. This policy describes how we process that data.

In the below where we refer to ourselves or to Durell we mean Durell Software Ltd, registered with the Information Commissioner’s Office (ICO) under registration number Z8125659. Durell is the ‘data controller’ of the personal information processed in accordance with this policy and we are responsible for complying with data protection laws.

We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store or use personal information, please contact our data protection officer using the details set out in the ‘Contact us’ section.

This policy was last updated on 25 May 2018 but may change from time to time. The most recent version will always be available from the link in the footer of our website, and can also be accessed from the link in any of our email signatures.

Other People

We may collect information from you about other people, for example members of staff at your company. If you give us information about another person it is your responsibility to ensure and confirm that:

  • you have told the individual who we are and how we use personal information, as set out in this privacy policy; and
  • where necessary you have permission from the individual to provide that personal information to us and for us to use it, as set out in this privacy policy.

Contact Us

Please email

or write to Durell Software Ltd, Collar Factory, 112 Augustine Street, Taunton, TA1 1QN


You have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues. More information can be found on the Information Commissioner’s Office website: This will not affect any other legal rights or remedies that you have. If possible though, please give us the chance to deal with your concerns using the details set out in the ‘Contact us’ section before approaching the ICO.

Who this privacy policy applies to

This privacy policy applies to everyone whose personal information we collect, store and use, which includes:

  • our business contacts
    • business contacts at our clients,
    • clients who are sole traders, partnerships or owner managers,
    • business contacts at service providers and partners;
  • our staff and job applicants; and
  • any other visitors to our website

In the above ‘clients’ is taken to mean existing and prospective clients.

Please review the section below that best describes our relationship with you.

Other ways we process personal information


Our premises are protected by CCTV for the purposes of identifying individuals engaged in criminal activity. The length these recordings are stored depends on the amount of activity recorded but typically they will be kept for one month and will not be stored for longer than 6 months.

Using our website

As you browse our website, small text files called cookies are placed on your computer that allow us to:

  • remember your settings and preferences for the next time you visit the website; and
  • monitor the way our website is used – for this we use Google Analytics, a web analytics service provided by Google LLC (‘Google’).

The information generated by Google Analytics includes your IP address, which counts as personal information. This information is transmitted to and stored by Google on servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. If you wish to completely opt-out of being tracked by Google Analytics across all websites visit

Learn more about cookies at

Sending your information abroad

Beyond the use of Google Analytics as described under ‘Using our website’, we are very unlikely to transfer your data outside of the European Economic Area (the EEA) and would only ever do so where we are satisfied that the transfer is in accordance with applicable data protection and privacy laws.

Automated decision making or profiling

We do not carry out any automated decision making or profiling.

Your rights

You have certain legal rights under UK data protection law and regulations, those applicable to our processing of your personal information are summarized below.

The right to be informed about our data processing activities, including through this privacy policy and any other notices we may issue. The most recent version of this policy will always be available from the link in the footer of our website and will be provided to you when we collect your personal information or when you make a subject access request.

The right of access to the personal information we hold about you. You may ask us to provide the personal information we hold about you, i.e. make a ‘subject access request’, using the details set out in the ‘Contact us’ section. You will typically not be charged for such a request and can expect a response within one month of our receipt of your request. [We will only charge you if your request is clearly unfounded, repetitive or excessive and you will be given due warning of the charge before we process the request.]

The right of rectification. You may ask us to correct any inaccurate or incomplete data we hold using the details set out in the ‘Contact us’ section. You can expect any correction to be made within one month of our receipt of your request.

The right to erasure and right to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal or contractual obligation to do so. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide our services to you or your company. Please send any such request to us using the details in the ‘Contact us’ section and we will endeavor to comply or respond within one month of our receipt of your request.

Security and accuracy of your personal information

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide to us. These include firewalls to block unauthorised traffic to our servers, which are located in a secure location and can only be accessed by authorised personnel.

We also take reasonable steps to ensure that the personal information we hold about you is reliable for its intended use and as accurate and complete as is necessary. Please keep us informed if your personal information changes or if you believe the data we hold is inaccurate by using the details set out in the ‘Contact us’ section.