Case Studies - How Brokers, MGAs & Insurers Use Durell

Our insurance software case studies show how brokers, MGAs and insurers use Durell to streamline policy administration, CRM workflows and operations.

Gambit

AIC

Beauty Insured

Insurance Software Case Studies

Durell works with insurance brokers, MGAs, insurers and financial advisers across the UK. We help them modernise policy administration, improve CRM processes and simplify daily operations. Our insurance software case studies show how organisations use Durell to manage clients more effectively, automate routine tasks and deliver a more reliable service.

In addition, many clients benefit from the ability to sell and distribute insurance online through an integrated quote-and-buy journey. This allows them to reach more customers, speed up onboarding and reduce manual work.

Each case study highlights the real impact of Durell’s system. For example, teams reduce administration, centralise data and replace legacy systems with flexible digital workflows. As a result, they see smoother collaboration, better accuracy and an improved customer experience.

Whether you are an independent brokerage or a specialist MGA, the examples below show how Durell supports businesses of all sizes. If you would like to explore how Durell can help your organisation, you are welcome to contact us or request a demo.

Gambit Insurance Solutions - Case Study

Our Client’s Brief

Gambit Insurance Solutions is a start-up general insurance broker with expertise in several sectors and plans to bring slick digital solutions to each. Founder Ajay Mistry’s passion and expertise in the self-employed creative sector made this a natural starting point for building their online capability.

Having created their brand Mode Insurance to target a broad spectrum of trades in this market, and with the in-house digital marketing expertise to drive web traffic, they needed:

An efficient way to convert clicks on their site into an insurance quotation.

Then convert those quotations into live policies via a fully compliant sales process.

As a high-volume market with relatively low premiums, Gambit also needed:

An efficient way to administer their new clients’ business.

For the entrepreneurial team in a start-up business, speed to market was vital: time offline costs money!

The Durell Software Solution

Durell built a Mode Insurance Solutions branded quote and buy solution which caters for either one-off short-term cover or standard annual cover.

The solution incorporates a dynamic question set and rating built in our no-code rating engine, providing a simple and intuitive quote process for customers and facilitating tailored quotations covering Public and Employers Liability, Professional Indemnity and Equipment Insurance for a huge range of creative trades.

The platform captures quote data, providing customers with a reference and the ability to return to convert the quotation into a sale at later date. Premiums can be paid through either a one-off payment or via instalments using Premium Credit. On binding cover, the client receives their document pack via email and login details to a Mode branded customer portal.

The platform facilitates full cycle trading, allowing clients to access their documents online and ‘self serve’ MTAs in the customer portal. It also provides an efficient process to automatically issue and bind renewals.

In their Admin Dashboard the Gambit team have live MI and drag-and-drop reporting that can access all the risk fields as well as a comprehensive set of system fields such as references, premium and date fields. They can pull bordereau reports as well as any ad-hoc reporting to slice-and-dice quote and policy data as required.

The entire build from initial scoping through development and testing to launch of the live quote and buy facility took just 2 months.

Ajay Mistry, Founder and Director of Gambit Insurance Services said:

“From the very outset we were very impressed with the professionalism and expertise of Durell.

They understood exactly what we needed and worked hard to meet all of our requirements and objectives, while their high level of communication throughout the project helped to make the whole thing feel like a true partnership.

Their levels of dedication, and the fact that there was always direct access to the people we needed, meant the project advanced smoothly and we never felt like we were left waiting for an answer or an explanation.

We are very much looking forward to growing the Mode Insurance brand with Durell as our software partner.”

View Mode Insurance scheme for self-employed creatives here.

AIC - Case Study

Collaboration between Durell and Affinity Bureau delivers a new Property Owners product for distribution via Quote Portal

During his time as Managing Director of AIC a general insurance broker that has used Durell’s Policy Administration System (PAS) for over 20 years, Chris Metcalfe developed a close relationship with the team at Durell. Chris has been a supporter of Durell’s Quote Portal project from the start and when setting up his new venture Affinity Bureau, Durell were the obvious choice as a technology partner and distribution channel.

Durell Quote Portal

Quote Portal is a quoting hub for open market general insurance products which provides a simple efficient way to quote, bind, administer and renew a range of general insurance products. The portal integrates with Durell’s broker PAS back office so that data from policies traded is automatically populated into the system.

A panel of MGAs and insurers is being developed in Quote Portal for each main class of business. Each product class will use a single Polaris standard e-trade underwriting question set so that brokers can receive a range of quotes without the need to re-key underwriting data into various carrier’s extranets. In addition, a range of niche and specialist products will be made available, so that Quote Portal provides brokers with a one stop shop for business placement.

Partnership Delivers Value

Having been involved from the start of this project, and given the fantastic distribution opportunity provided by the Durell and Movo Partnership broker bases, Affinity Bureau’s Property Owners product will be one of the first to launch on Quote Portal.

Chris Metcalfe Managing Director of AIC said:

“Throughout my 35 years in the insurance industry, I’ve worked with most of the insurance software systems, but I’m proud to say partnering with Durell was one of my best decisions.

Their dedicated and friendly team of staff have always been on hand quickly, and for whatever reasons always found solutions. So when they approached me to help find products and carriers for their new platform it was a pleasure to say yes. To see our business evolve into becoming a wholesale operation was the next natural step, which wouldn’t of been possible without Durell’s loyal broker network.

Thank you Durell, and I look forward to working alongside you in this exciting new venture."

Beauty Insured - Case Study

Our Client’s Brief

Beauty Insured is a division of broker Movo Glamorgan which provides package insurance for hair, beauty and nail salons and medical malpractice for aesthetic and cosmetic practitioners, covering over 50 different procedures.

Many of these practitioners search on line to buy insurance out of business hours, creating a great opportunity for a broker which is able to provide an online process to buy cover without reference to an insurance agent. A high proportion of searches are also carried out on a mobile device, so a simple and intuitive customer journey is also essential to success in this market.

Recognising this opportunity, Laura Sealey, founder of Beauty Insured approached Durell to build an online quote and buy solution for aesthetic and cosmetic practitioners.

Digitalising new business with Durell has transformed performance

Durell’s solution has transformed new business generation performance. In 8 months since launch Beauty Insured has already written over 1,446 policies generating almost £1 million in premiums. In April 2024 Beauty Insured won the Movo Partnership Best Scheme broker award recognising their outstanding performance.

The Durell platform has also helped the team manage the high volume of business much more efficiently. With significant volumes of business being placed without the need for a phone call, the Beauty Insured team can focus on the more complex cases which are referred and on providing an outstanding service to their clients.

Durell’s back office functionality also provides an efficient business process enabling Laura to allocate new business enquiries and MTAs to specific team members and track outstanding work through to completion, whilst at the same time and creating a comprehensive and compliant audit trail.

Laura Sealey said:

"We have recently launched our new quote and buy portal that was built by Durell. It has been an absolute pleasure to work with the team, we are thrilled with the new portal. The portal has made the process for both us and our clients so much quicker.

The team at Durell have been amazing, nothing is too much trouble for them. We are extremely happy with the service provided by them and we love our new portal!

We would highly recommend Durell to anyone that is looking for a quote portal to be built."

View Beauty Insured Aesthetic Insurance scheme here.

See some of our schemes features below

Bordereaux capabilities

24/7 Client portal access

Dedicated project manager

Ad hoc reporting

Language packs

Polaris standard ABIs

Direct link to back office

Customisable email templates

Custom reporting for insurers

Bulk renewals

Insuer Hosted Pricing (IHP)

Admin dashboard

Compliance solutions

Quick quote

White labelling

Data Enrichments

Aggregators using the API to show our brokers' products:

Contact us to discuss your requirements today

See what our customers say about us

High Quality & Prestigious Brands

Rated 4.9 of 5

Durell have been our broking platform provider since BQI were established in 2006. It's a fantastic product with great flexibility. Whenever we need anything the whole Team at Durell are on hand to respond quickly and professionally.

Their business remains the perfect size to ensure they have more than sufficient resource whilst allowing you to speak to the right person every time. The recent development of CFS and web based modules is of particular interest and keeps things cutting edge. Highly recommended product backed by decent, knowledgeable people.

Sean Quinn

BQI Group, Owner & Director

By far and away the best Software company I have dealt with to date. Always there when you need them, often outside office hours! They really care about understanding your business and getting it right. Probably the most refreshing point is that they talk English and not 'tech talk' which makes the whole process that much easier. Would highly recommend.

Nigel Hawkes

Director of Operations Topsail Insurance

Durell have provided us with a highly cost-effective and rapid route to market to offer best-in-class customer journeys and products tailored to our customer base. We’ve been continually impressed at all stages of the product development lifecycle, as well as Durell being highly supportive of our day to day operations.

They’ve been exceptionally flexible with regard to changes to all aspects of each product's configuration, and have provided strong support levels (evenings/weekends/etc) throughout. Working with Durell has felt like a true partnership - and we look forward to building on this relationship over the coming years.

Benjamin Wigoder

Head Of Financial Services at Utility Warehouse