Durell Features - TCF Reporting

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The benefits to you will be..

One place to access all three reports

Time saved as reports are easy to produce, no need to look up the information manually

Clear reports to help demonstrate to the FSA you are meeting TCF requirements

Factfinds and correspondence can be used alongside the reports to demonstrate TCF further

You will need...

A Durell Solution (e.g. Financial Adviser) to provide the source data

Version 5.19 or later, which can be downloaded from the Durell website (only available to supported users).

To enter all your earnings from each client in the Accounts section of your Durell system

Want more information?

	Call us on 01823 326324 (Sales) or 01823 334142 (Support)
	Email us: sales@durell.co.uk
	Use our online contact form
	Download a FREE trial copy of our system. It's fully functional and includes a free 1 hour system overview with one of our experienced sales team.

A quote from the FSA website regarding the expectations of firms:

"Firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring that the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture ..."

To help make this process easier for firms, there is a TCF module available in every Durell system at no additional cost. This is accessed from a client screen by clicking the TCF button above the search name. Once clicked, you can view the TCF module which allows you to show how you have treated the selected client fairly over the last twelve months by listing all the income you have received and the work you have done for them. There is also a complaints section to this TCF module, whereby you can view all complaints (if any) received from the individual client in the last twelve months.

These reports are easy to produce, and therefore saves time, however they will only work if you record all of your earnings in the Accounts section of your Durell system. In addition, client factfinds (NB your Durell system stores historic factfinds) and any documentation stored in the client’s document viewer can be used alongside the reports to demonstrate TCF further.

Reports available in the Durell system:

Income

Income is derived from all sales invoices allocated to commission or fees nominal accounts in the date range where the selected customer is shown as the policy holder. If you change any of the settings for this report (e.g. the nominal accounts) the revised selection will automatically be saved for future reports.

Work Done

Work done is derived from the dated notes for the selected customer (as entererd via the Notes button on the tool bar at the top of the client details and every policy screen). If you change any of the settings for this report (e.g. not to include the policy notes) you will need to click the Save button to retain them for future reports.

Complaints

A list of all complaints received from the selected customer over a selected date range.

For more information about TCF visit the FSA website: http://www.fsa.gov.uk/pages/doing/regulated/tcf/

Durell provides solutions for IFAs and mortgage brokers, as well as general insurance brokers dealing in personal lines or commercial insurance. Its solutions include paperless office, complaint management, financial planners, factfinds, FSA compliance, diaries, contact management and accounting software. It is suitable for registered individual financial advisers, IFA networks and national IFAs. It includes a mortgage fact find and investment portfolio manager with on-line contract enquiry for instant valuations. It encompasses mortgage adviser software, mortgage broker software, wealth management software, back office software, financial planning software and software for independent financial advisers.

Software | Back Office | Financial Adviser | IFA | Provider | General Insurance | Life and Investments | Insurance Brokers | System | Database | Solution | CRM (Client Relationship Management Software) | Policy administration | Factfinds | Full Accounts | Pensions | Personal Lines | Commercial Insurance | Insurecom | Full cycle EDI | Online contract enquiry | Paperless office | Financial reports Durell's Life & General software is a combined back office paperless office system for advisers / brokers. It includes client information and accounts software with paperless office software for both financial advisers and general brokers. It is a paperless office software package with software for advisers and brokers, or a paperless office system for advisers / brokers. Also known as a CRM system with EDI, it is a combined System for IFAs and General Insurance Brokers and includes software for IFAs and Insurance Broker. Durell is Back Office Software with Insurance quotes. It is also IFA Software, which is software for Financial Advisers, also known as Back Office System for IFAs, CRM system for IFAs, Financial Adviser Software, IFA paperless office, IFA software, Financial adviser client software or IFA client database software. It includes fee timer software with retainers, which is ideal for RDR. Durell's "General Broker" software is EDI Software with a General insurance client database and paperless database for general brokers. It can be considered as Insurance software, General insurance software, General broker paperless office system, General Insurance Software with EDI, Software for Insurance Brokers, Back Office Software for Insurance Brokers, Insurance Broker Software or Software Solutions for Insurance Brokers.