Set-up, Policy Stages

This allows you to pre-define a list of progress stages for your policies. As a result you will be able to sort and list your policies according to their stage (e.g. to check all the “Pending” ones).

To set-up or edit policy stages, starting from the “Set-up Policy Stages” screen…

• Use the “Insurance type” drop-down to select whether the stage applies to “All”, “Life & Pension”, “Investment” or “General”
• Use the “Stage” drop-down to check your current list
• To ADD a new stage, type the description (e.g. “Matured”) then click “Add”
• To CHANGE an existing stage, type over the current description then click “Change”
• To DELETE an existing stage, click the current description then click “Delete”
• Tick the “Use colour” box, click the “Change” button, click the colour to use, then click “OK”
• Tick the “Dead policy”, “NTU policy”, “Non active proposal” and “Lapsed policy” boxes, as applicable to the stage in question (n.b. stages not marked as any of these four will be considered “Active” – see below)
• Click “Close” when done

Insurance Types

Certain policy stages (e.g. “Pending” and “Active”) will apply to all types of policy, while others (e.g. “Matured” or “Surrendered”) may only apply to Life policies. The set-up allows you to group your stages accordingly.

Use of Colours

You will be able to sort your policies according to the progress stage, but may find it additionally helpful if the displayed scrolling list uses different colours for stage groupings. For example, you might choose to display all finished policies (e.g. “Matured”, “Surrendered”, “Sold”, etc) in blue, pending ones (e.g. “Pending”, “Cover Note Issued”, etc) in yellow, and active ones (e.g. “Active, prompt renewal”, “Active, no renewal prompt”, etc) in green.

Fundamentally “Dead”, “Lapsed”, “NTU”, “Non active” & “Active” Policy Stages

Because policy stages are user-definable they are subject to idiosyncrasy and spelling errors (e.g. “Lappsed” instead of “Lapsed”). Moreover a user may create a number of slightly different stages, all of which might be for fundamentally “Dead” policies (e.g. “Matured”, “Sold”, “Surrendered”). There is no tick-box for fundamentally “Active”, as these will be all the ones that aren’t “Dead”, “NTU”, “Lapsed” or “Non active”. When processing or listing policies (e.g. in the “General Insurance Control Report”) Durell may need to know all truly “Lapsed” or “Dead” stages, etc, or may offer these basic groupings in addition to the more laborious option of selecting stages individually. Tick-boxes are therefore provided for this purpose.

Deleting And Changing Active Stages

You cannot delete a stage that is currently in use. On the other hand, you can change a stage that is currently in use, in which case all the policies at that stage will also be updated (See also Policies, Scrolling List – Changing Stages).

Suggested Policy Stages

ALL	GENERAL	LIFE	INVESTMENT
Not Taken-up	Cover note	Pending	Pending
	Active, prompt at renewal	Active	Active
	Active, no renewal prompt	Surrendered	Surrendered
	Active, claimed recently	Paid-up	Paid-up
	Active, renewal prepared	Matured	Matured
	Active, 1 reminder sent	Death	Death
	Active, 2 reminders sent	Lapsed	Sold
	Active, 3 reminders sent
	Lapsed