Set-up,
Advisers
Advisers
may also be known as account handlers, registered individuals or fee earners.
They are people working for the office, looking after clients, and in most
instances earning commission from sales.
Adviser
records are set-up like all other address set records (see Clients, Entering
& Saving Clients), but…
- Each adviser must also
have his/her identifying initials entered (e.g. Jane Potter = JP)
- Click the “Edit commission rates” button to enter
or edit the adviser’s rates
- If relevant, you should also enter the details of
each adviser’s branch and area managers (see “Using Address Sets”)
- To create links to the adviser’s branch and area
managers see “Clients,
Links to Contacts, Partners and Groups”
Email
If you enter the adviser’s email address in the “Email” field then subsequently when you click the Email “>” button you’ll be able to start a pre-addressed email.
Mailshot
Fields
You
might consider using the Adviser user-definable field names to hold the
following information see Set-up, Field
Names…
- Pre 1995 requirements
(Yes/No)
- New entrant (Yes/No)
- Expert entrant (Yes/No)
- Supervisor’s name (free
format)
- Compliance officer’s
name (free format)
- FP1 pass date
- FP2 pass date
- FP3 pass date
- Last review date
- Next review date
Postcode
Areas
You may have an arrangement where certain advisers
handle all business in selected postcode areas. If this is the case then click
the “>” button to the right of the “Postcode areas” field in order to
allocate postcode areas to the current adviser, as shown below. Then
subsequently when entering a client, if the “>” button next to the “Adv”
field is clicked the user can automatically select the appropriate adviser for
that client’s postcode area.
Commission Rates
Enter
the adviser’s commission rate for each type of business (e.g. General Insurance
new business, General Insurance renewals, etc). Use the “Base” drop-down to indicate
whether the figure entered for the “Rate” is…
- A percentage of the
total commission
- A percentage of the
main (or first) adviser’s commission
- A fixed amount (e.g. 60
= £60.00 instead of 60%)
- A percentage of the
total annual commission
- A percentage of the
total Life commission before Lautro uplift
Fee Rate For Diaries
If
you use the diaries to record time spent working on behalf of clients, then a
fee report can be produced based on the rate entered in the “Consult per hr”
field – see “Diaries, Fees
for Time Spent”.
Additional Screens
You can activate a further 30
user-definable data fields by clicking (and thereby ticking) the Signpost
button option “Additional screens / Show 30 additional search fields”. After
this option has been ticked (i.e. made active) you access the extra screen via
the black “Curve right” button. See “Additional Mailshot Fields”.
Training History
To
enter or review an adviser’s training history click the “Signpost” button and
select the “Adviser training” option. This history is entered just like “Client
Notes”, and used, for example, in the Policy KPI report.
